“Co-nexus' CXM® technology has been a real asset in providing the security
that is of utmost importance to us at DIA. We must
have comprehensive access to all our radio and telecommunications
and CXM® made that possible.”
opportunity
Denver International
Airport (DIA) security personnel required a solution
to capture radio communications within the airport
complex to verify communications and replay security-related
incidents.
solution
CXM® was implemented
to capture radio and telephone communications. This
data was captured and indexed with critical event information
that could be searched using a variety of criteria
to quickly locate a specific conversation.
results
Security personnel
can now replay communications related airport incidents
to ensure public safety. These call recordings and quality monitorings assisted
security and law enforcement organizations in investigating
disturbances and quickly reviewing radio response efforts.
For more information about Denver
International Airport go to www.flydenver.com
