“Recording our communications with Co-nexus' CXM® technology has become indispensable in monitoring the performance of our staff, and ensuring that our patients are getting the absolute best in healthcare.”
opportunity
The JPS Health Network is committed to providing excellent healthcare and medical education to the residents of Fort Worth, Texas. As part of the JPS commitment to the community, it is critical that employees manage patient calls in a courteous and well informed manner. Supervisors required a solution to automatically capture employee/patient conversations and store them in a secure format.
solution
CXM® was implemented to automatically capture employee/patient interactions. This data was then stored on secure servers for supervisor retrieval.
results
JPS managers now have an easy-to-use but secure way to monitor its employees and verify that patient calls are handled appropriately.
For more information about the JPS Health Network go to jpshealthnet.org
