“We
met with several companies before choosing
Co-nexus for our phone needs. They have always
been accessible and attentive to our needs.
And they are exceedingly proactive in their
approach. They recognized a need we didn’t
even know we had, and offered the perfect solution
in the cxm® system. They truly act like
our partner, rather than just a service provider.”
– Bill
Larkin, President,
Six Stars Club
opportunity
Six Stars Club is a lifestyle management company, offering personal assistant and concierge services to both single people and families in the Houston area. This startup entrepreneurial business provides a number of services for its clients, including errand running, babysitting, shopping, and a number of other valuable services. The majority of the company's client reservations are made via phone. The company required a reliable phone system to help handle the increasing influx of phone reservations.
solution
Co-nexus installed a Siemens phone system, which more than took care of the company's phone needs. But due to the company's large number of phone
reservations, Co-nexus also recommended cxm® to automatically record and
preserve the company's critical customer interactions. Co-nexus recognized that the company would benefit from cxm® in a number of ways, including ensuring order accuracy and resolving any client disputes that might arise.
results
Six Stars Club has taken full advantage of its new cxm® system, greatly utilizing it to ensure its agents record the correct details of each client reservation. If a question occurs over a specific reservation, the company can quickly check the entire audio record. This enables the company to improve its customer service while building its client base. Also, in the event of client disputes-such as the exact time a service will be performed-the company can email the client the phone call in seconds
