CXM IN MOTION::Quick CXM Video Tutorials

CXM IN MOTION was designed with our customers in mind. The CXM IN MOTION videos provide an overview for the most generally asked “How To” questions. If you are a current customer and don’t find what you’re looking for please contact your Account Executive or call and request training through our Help Desk at 713.934.3755 or 800.677.6389.

If you are a prospective customer please peruse the CXM IN MOTION videos at your leisure. If you would like to schedule an in-depth, personalized WEB DEMO please CLICK HERE or call 866.400.4296.

for the supervisor
Searching For Calls::view video
This episode overviews the ease of accessing recorded calls VIA the Advanced Search Page.
Grading Calls::view video
Grading calls has never been easier! Learn how to quickly grade agent calls.
Accessing Graded Calls::view video
This episodes outlines how you can access the results of graded calls with just a few simple clicks.
Running Reports::view video
CXM comes with a number of canned reports. Learn how to use them now!
Calibrating Grading::view video
How can you ensure your supervisors are grading fairly? Learn how to run calibration!

for the administrator
Adding New Agents::view video
Learn how to add a new agent to CXM and set agent recording parameters.
Adding New Supervisors::view video
Learn how to add a new supervisor and assign security rights.
Schedule Auto-Archive::view video
Let CXM do the work! See how to quickly schedule auto-archive.

for the agent
Agent Portal Overview::view video
This episode will demonstrate how to access graded calls and touch on accessing recorded calls, training and reports.