Overview | Call Recording and Quality Monitoring | Screen Capture | Agent Performance Evaluation | Agent Coaching and Training | Customer Satisfaction Surveys | PCI Compliance | Agent Portal | Integrations

CXM^®::Overview

Customer experience management can seem complex, but it comes down to one important factor: satisfying the client. Co-Nexus, Inc., developed its Customer Experience Management (CXM®) Call Recording software, which includes robust and quality monitoring features, with this fact in mind. CXM Call Recording helps call centers achieve excellent quality monitoring though the use of dynamic multimedia logging and reporting capabilities. CXM Call Recording sets the standard for effective client contact though quality monitoring capabilities that provide access to critical customer interaction data.

CXM® raises the standard of excellence in these all-important customer care areas

• customer service
• dispute resolution
• quality monitoring
• minimized liability
• employee training
• order accuracy
• customer satisfaction surveys
• speech analytics

feature articles

Co-nexus Adds Customer Satisfaction Survey Module to Quality Monitoring and Call Recording Suite
9/19/2007

Quality Monitoring Solutions Company Co-nexus Enhances Security for CXM Call Recording Software
9/5/2007

Co-nexus, Inc., Launches Quality Monitoring Channel on TMCnet
Technology Marketing Corporation (TMC) today announced that the Quality Monitoring channel, sponsored by Co-nexus, has been launched as the latest addition to the TMCnet channel program.
6/25/2007

Best Practices for Automated Call Recording and Quality Monitoring
Automation is a key best practice for quality monitoring.
6/25/2007

Co-nexus' Quality Monitoring Solution Meets Call Recording Needs of Live Nation Call Center
Because achieving its mission to become the world's largest concert search engine on the Web requires excellent customer service, Live Nation chose to deploy Co-nexus' CXM Call Recording and quality monitoring solution.
6/25/2007

Co-nexus' Call Recording nd Quality Monitoring Solutions Helps Call Centers Delight Customers
A Call Recording and quality monitoring solution like Co-nexus' Customer eXperience Management (CXM), offers many ways to win and retain customers.
6/25/2007