CXM® 4myCENTER™ the complete private online workstation and communication link between agents & coaches
CXM® 4myCENTER™ provides
a total workstation for sharing evaluation results and
training materials to boost performance among your agents
in one centralized location. Call center teams find improved
feedback and communication through the unique private
virtual classroom interface. Prior to 4myCENTER™, call
center agents had wait for their supervisors to provide
feedback performance reviews. Now, agents are actively
involved and have real time access to their performance
reviews and training materials. Access to 4myCENTER™ is
obtained through the agents' PC via a standard web browser
interface using a unique login name and password, this
creates the secure private virtual classroom. Once inside
CXM® 4myCENTER™, the agent has access to his or her own
recorded calls, performance reviews, reports and all
of the training material assigned to the agent by supervisors
utilizing the CXM® 4myCOACH™ application.
A private web-based portal is
available for every call center agent. Supervisors push
agent training curriculum to the portal including graded
calls and training videos. Within the portal, agents
review score sheets, run reports to track their performance,
view training videos, complete tests and listen to their
own recorded calls. Tracking software is included so
supervisors know if and when agents have accessed the
training material available within the portal.
