CXM® Features::Call Recording and Quality Monitoring
CXM®
CALL RECORDING AND QUALITY MONITORING IS SCALEABLE TO MEET THE RECORDING DEMANDS OF AVAYA, MITEL, NORTEL, INTER-TEL, CISCO AND NEC CALL CENTERS: SMALL TO LARGE.
SIMPLY THE BEST
Many vendors have attempted to boost revenue through bundling their applications and services. At Co-nexus we have created CXM, an intuitive and modular call recording solution that allows our clients to pick and choose the tools that best fit their business needs. The end result? Simply the best recording solution for your company!
RECORD CALLS THE WAY YOU WANT
No company is alike. So why buy a recording solution that doesn’t give the option how you want to record? Unlike the other guys, CXM gives the option to record by a number of different parameters AND by a combination of those parameters. 100% or a sampling, by caller ID, VDN, DNIS, TRUNK, SKILL, EXTENSION, AGENT ID, ON DEMAND…this list goes on. Our staff is standing by to assist you in designing your unique CXM Call Recording Solution.
CENTRALIZED STORAGE
Whether your call center resides in one location or across a network, CXM has the ability to centralize the storage of your recorded calls and associated data. Furthermore, the centralized data can be accessed 24X7 utilizing an Internet Explorer ready computer. An unlimited number of users are provided a unique username and password with security rights giving access to specific data. You can now easily monitor all of your locations from one central location.
100% RECORDING
Looking to record 100% of your inbound, outbound and internal calls? CXM Call Recording is a dependable choice with a variety of PBX integration options. A CXM Team is standing by to assist you in discovering the most cost effective method to record phone conversations and PC Data.
SAMPLE / QUALITY MONITORING RECORDING
With CXM Call Recording you get to set your recording parameters. The intuitive solution will record the calls you want to record. Set your own sampling percentage, the agents you want to record, the #’s you do and don’t want to record. Finally, a solution that is as flexible as you need it to be.
RECORD ON-DEMAND
Do it yourself. Choose on the fly which calls you want and don’t want. You can trigger the recording of calls from your phone or by your PC.
