Inter-Tel Call Recording- Record Inter-Tel with CXM® Call Recording and Quality Monitoring Solution
The CXM® Recording Quality Monitoring application from by Co-nexus, Inc is an advanced, web-based call recording and quality monitoring solution that effectively records telephone conversations for organizations utilizing the Inter-Tel Axxess and Inter-Tel 5000 communication platforms.
The CXM application supports a variety of recording configurations including traditional digital recording as well as state of the art VoIP recording. CXM is a scalable solution that can be cost effectively installed on Inter-Tel 5000 platforms including both the Inter-Tel CS 5200 and the Inter-Tel CS 5400. CXM VoIP recording solutions support multiple IP standards including both G.711 and G.729.
Co-nexus, Inc. was the first to introduce a true web based comprehensive recording and quality monitoring solution to the market. CXM® call recording for Inter-Tel can be easily configured to automatically record 100% of your calls, a sampling of calls and the recording of calls on demand. Further, through the easy to use CXM web browser interface you can identify specific types of calls that you want to record.
CXM® is a modular solution for call recording, agent performance evaluation, agent coaching, PC recording and customer satisfaction surveys. The CXM® call recording solution for Inter-Tel is scalable and can be effectively implemented in networked environments. Whether you have 10 phones to record or 1000+, the scalability of CXM® call recording is a perfect fit.
CXM® Inter-Tel call recording and quality monitoring has been implemented around the world and is a perfect fit for Inter-Tel users and dealers alike. CXM® by Co-nexus is a scaleable and cost-effective call recording solution that supports a variety of call recording configurations including trunk side call recording, station side call recording and VoIP call recording. The CXM® call recording solution supports advanced CTI integrations to the Inter-Tel OAI Link.
To schedule a demo to see if CXM® call recording and quality monitoring by Co-nexus is the right fit for your Inter-Tel Axxess PBX, please click here.
