Nortel Call Recording- Record Nortel with CXM® Call Recording and Quality Monitoring Solution
CXM® call recording by Co-nexus, Inc is an advanced, web-based call recording and quality monitoring solution that integrated seamlessly with Nortel Meridian call centers.
Co-nexus, Inc. was the first to introduce a true web based comprehensive recording and quality monitoring solution to the market. CXM® call recording for Nortel can be easily configured to automatically record 100% of your calls, a sampling of calls and the recording of calls on demand. Further, CXM® can attach business rules data to the recorded call as a searchable field. Now you can search recordings by the resolution of the call.
CXM® is a modular solution for call recording, agent performance evaluation, agent coaching, PC recording and customer satisfaction surveys. The CXM® call recording solution for Nortel is scalable and can be effectively implemented in networked environments. Whether you have 10 phones to record or 1000+, the scalability of CXM® call recording is a perfect fit.
CXM® Nortel call recording and quality monitoring has been implemented around the world and is a perfect fit for Nortel users and dealers alike. CXM® by Co-nexus is a scaleable and cost-effective call recording solution that supports a variety of call recording configurations including trunk side call recording, station side call recording and VoIP call recording. The CXM® call recording solution supports advanced CTI integrations to the Nortel Meridian Link.
To schedule a demo to see if CXM® call recording and quality monitoring by Co-nexus is the right fit for your Nortel Meridian PBX, please click here.
