PROTECT SENSITIVE DATE FROM CREDIT CARD FRAUD WITH CXM PCI COMPLIANCE.
The Payment Card Industry (PCI) has enacted a Data Security Standard designed to minimize Credit Card Fraud. The Standard requires businesses collecting credit card information to effectively secure this sensitive data. When consumer conversations are recorded the callers’ credit card information may be collected as well. Co-nexus, Inc. has developed tools and features within its CXM Recording and Quality Monitoring application to protect this data from attack.
CXM ENCRYPTION – “Protection from outside attack”
CXM recorded data (audio and PC activity) can be encrypted utilizing encryption methods recognized by the PCI. After data is collected by CXM it is encrypted and then stored. To access the encrypted CXM data the user must have a valid CXM User Name and recognized Password and access to the encryption key.
CXM MUTING – “Protection from inside attack”
Another security option is to automatically mute the portion of the recorded call when the caller provides their credit card information. The CXM Recording and Quality Monitoring system can be designed to mute the audio stream when the caller provides their credit card information and then automatically resume recording once the information has been collected. Eliminating the credit card data from the recorded call is an effective measure in preventing fraud by users within your organization.
CXM AUDIT LOG – “Identify the attacker”
The CXM Audit Log provides detailed information on User activity with the CXM application. The Audit Log identifies, among other things, who accessed a recorded call and when it was listened to. This can be very useful in identifying the culprit in a credit card fraud investigation. Every time a CXM User accesses a recorded call, the CXM Audit Log knows about it. While no single measure is completely attack proof, Co-nexus has developed security measures within the CXM solution to minimize the chance of fraud and bring your organization into compliance with the PCI Standard.
ADVANCED PASSWORD SETTINGS
CXM supports configurable advanced password settings. Using advanced password settings minimizes the chance that an unauthorized user can gain access to the CXM server.
