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CXM Features | Call Recording and Quality Monitoring | Screen Capture | Agent Performance Evaluation | Agent Coaching and Training | Customer Satisfaction Surveys | PCI Compliance | Agent Portal | Integrations
CXM® Solutions::Overview
Customer experience management can seem complex, but it comes down to one important factor: satisfying the client. Co-Nexus, Inc., developed its Customer Experience Management (CXM®) Call Recording software, which includes robust and quality monitoring features, with this fact in mind. CXM Call Recording helps call centers achieve excellent quality monitoring, while providing compliance and dispute resolution through the use of dynamic multimedia logging and reporting capabilities. CXM Call Recording sets the standard for effective client contact through quality monitoring capabilities that provide access to critical customer interaction data. To find-out how CXM can assist your contact center!
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