co-nexus receives a global connect innovation award at nortel innua 2008 june 4, 2008 dallas, texas
The Co-nexus CXM4myFEEDBACK module was recognized by the Nortel INNUA as recipient of the Global Connect Innovation Award at this years Nortel International Users conference held in Dallas, Texas. CXM4myFEEDBACK is a customer satisfaction survey module. Callers are presented with a series of pre-recorded questions enabling them to provide feedback on their level of satisfaction with their call center experience. When installed with other CXM Recording and Quality Monitoring modules, connects the survey results with the preceding recorded call, the agent the handled the call along with any associated supervisor evaluations. The CXM Survey module incorporates a powerful speech recognition engine enabling callers to provide voice responses to the survey questions.
INNUA is the primary resource to which Nortel users worldwide turn for education, product knowledge and professional contacts. For more information about INNUA go to www.innua.org.
product of the year 2005
Customer
Inter@ction Solutions® magazine
has named CXM® V4.0 as a recipient of a 2005 Product of the Year Award. The CXM® product
suite includes modules for call recording, VoIP recording, screen capture, performance
evaluation, agent training, customer satisfaction surveys and speech analytics. The company
recently released its CXM® Version 4.0. more
product of the year 2004
Customer Interaction
Solutions Awarded Co-nexus. Inc.'s CXM® call recording
software suite their highest honor for the product year
2004 naming CXM® "Product of the Year 2005". CXM®, one
of the nation's leading providers of customer experience
management solutions, was awarded with the product of
the year for its proprietary and revolutionary CXM® REPORT - SURVEY
software application by Customer Interactive Solution's
Magazine. more
growing mitel solution provider of the year for fiscal 2005
Co-nexus Communication
Systems, Inc. received Mitel's Award as the "fastest
growing Mitel Solution Provider of the Year for Fiscal
2005" at the VIP Partner Meeting in Ottawa. The award
was announced at the global sales meeting where attendance
was limited to top Mitel systems. more
top support dealer for mitel for 2004
Co-nexus Communication
Systems, Inc.'s performance was assessed by a third party,
who conducted surveys among customers about their satisfaction
with Mitel and Co-nexus. 100% of those customers sampled
stated they would purchase from Co-nexus again and would
recommend Co-nexus to their business associates. more
