A New Relationship
Management Solution That Gathers Critical Customer Satisfaction
Opinions.
Houston,
Texas - February 1, 2005:
Co-nexus Inc. and Siemens Communications, Inc. today announced that the Co-nexus CXM® software suite is now certified as Siemens "HiPath Ready." The integration of CXM® to the Siemens HiPath communication platform provides call centers powered by Siemens technology to now implement award winning CXM® software for agent training, quality monitoring and improving customer satisfaction.
The Siemens HiPath Ready Program is a global program where third party vendors and customers can have their applications tested and certified for connectivity with Siemens HiPath Communication Systems and Applications. The program is designed to promote knowledge, use, and availability of Siemens Open Interfaces for both HiPath and Hicom Communication Systems and Applications. For third party vendors, the program offers two levels of certification that show, both their and our marketplace, that their offerings have been tested to work with Siemens HiPath Systems.
Co-nexus Inc., headquartered in
Houston, Texas is one of the nation's leading providers
of call logging and quality monitoring solutions for
contact centers. The CXM® software suite includes phone
recording, recording of PC activity, grading software,
coaching software and customer satisfaction surveys.
Hundreds of leading companies across the US utilize CXM®
for quality monitoring and to improve customer service
levels. For more information about CXM® technology visit www.4cxm.com.
Siemens Communications, Inc., offers its customers a broad portfolio of communication products and services and is a leader in convergent technologies, products and services for wireless, fixed and enterprise networks. The company's portfolio ranges from devices for end users to complex network infrastructures and complementary services for enterprises, carriers and service providers. Siemens Communications, Inc., is headquartered in Boca Raton, Fla. For more information, visit www.usa.siemens.com/communications.
