Co-nexus,
Inc. Receives Customer Inter@ction
Solutions® Magazine's
"Product of the Year" Award for 2005
CXM® Version 4.0 Honored for Outstanding Innovation
Houston,
Texas, December 16, 2005:
-Co-nexus, Inc. announced today that
Technology Marketing Corporation (TMC® )'s Customer Inter@ction
Solutions® magazine
(www.cismag.com)
has named CXM® V4.0 as a recipient of a 2005 Product of the Year Award. Customer
Inter@ction Solutions has been the leading publication in the
CRM, call center and teleservices industries since 1982T.
CXM® is a comprehensive suite of quality monitoring products from Co-nexus. The CXM® product
suite includes modules for call recording, VoIP recording, screen capture, performance
evaluation, agent training, customer satisfaction surveys and speech analytics. The company
recently released its CXM® Version 4.0.
"The outstanding innovation of the Co-nexus CXM® V4.0 offering is best exemplified by the
enhancement to supervisor - agent communication," said Robert Irvin Co-nexus, Inc President
and CEO. Not only does CXM® include monitoring, evaluating and training tools but it also
includes an Agent Portal component that serves as the call center agents' virtual classroom. With
CXM® V4.0 agents are empowered with immediate feedback from their supervisors as well as all
of their training materials."
"Each year Customer Inter@ction
Solutions magazine bestows its Product of the Year awards on
companies that have demonstrated excellence in technological advancement and application
refinements. Co-nexus, Inc. has demonstrated to the editors of Customer
Inter@ction Solutionsthat its products or services have gone the extra mile to help improve both the customer
experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group
Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and
February 2006 issues of Customer Inter@ction Solutions magazine.
About Co-nexus, Inc.
Co-nexus, Inc. is a privately held company based in Houston, Texas. We strive to develop a
comprehensive suite of call logging and quality monitoring products that are easy to use,
competitively priced and customizable to fit the needs of the small to medium size call center.
Our customers are our partners and we are committed to providing the highest level of service
and support to each of them.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation
(TMC® ) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines,
Web portal TMCnet.com, and the online publications SIPT, Speech-WorldT, VoIP
DeveloperT, WiFI TelephonyT, WiMAXT, Alternative PowerT and BiometriTechT. TMC®
is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC®
produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer ConferenceT and
Global Call Center Outsourcing SummitT. TMC offers live and online certification programs
through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit
www.tmcnet.com for details.
TMC Contact:
Andrew Katz
203-852-6800, ext. 279 akatz@tmcnet.com
