Co-nexus, Inc. Announces Contract with H-GAC
for Record and Playback Systems
Houston, Texas – May 1, 2006: -Co-nexus, Inc. today announced that it has entered into a contract with the Houston-Galveston Area Council of Governments (H-GAC) to provide the Co-nexus CXM call recording
and playback system to H-GAC members. The H-GAC contract number is RP05-06.
The H-GAC Cooperative Purchasing Program provides purchasing services to local government agencies
and certain non-profit organizations. The H-GAC establishes contracts with vendors for certain products
and services commonly sought after by the agencies and organizations. Products offered through the
H-GAC Program have been subjected to either the competitive bid or competitive proposal format based
on Texas statutes for Councils of Governments under the Local Government Code Chapter 252. This
process ensures that public agencies receive “most favored customer” pricing from vendors. Through the
competitive proposal process the Co-nexus, Inc. CXM solution was awarded an H-GAC contract (RP05-
06) effective May 1, 2006 – April 30, 2008.
The H-GAC Cooperative Purchasing Program has been serving local governments for more than 32
years--beginning in 1973. From coast-to-coast, Program participants include 1,600+ local governments,
state agencies, and qualifying non-profit corporations that provide one or more governmental functions
and services. The program was established pursuant to the Texas’ “Interlocal Cooperation Act” that
allows governmental and qualifying non-profit entities to use the Act to obtain commonly needed
services—including purchasing. H-GAC conforms to the requirements of Texas statutes that are
applicable to competitive bids (IFBs) and competitive proposals (RFPs). No product or service is offered
by H-GAC that has not been subjected to either a competitive bid or competitive proposal process.
Benefits of the Program include expedited procurement, volume purchasing discounts, on-duty
professional staff assistance, research and development of technical specifications, and contract
administration.
Co-nexus, Inc. is the developer and installer of the award winning CXM recording suite of products.
CXM offers modules for call recording, PC recording, agent performance evaluation, agent coaching and
customer satisfaction surveys. CXM is utilized by organizations for quality monitoring, training, order
verification, dispute resolution and minimization of liability. CXM is scalable solution that can be
configured to record all calls, record a sampling of calls, record calls on demand and/or record
predetermined calls based upon phone or data system rules.
Co-nexus, Inc., headquartered in Houston, Texas is one of the nation’s leading providers of call logging
and quality monitoring solutions. Co-nexus installs and maintains its CXM software suite across the
State of Texas and throughout the United States. The Co-nexus representative for the H-GAC contract is
Dawn Small and she can be reached at 713.934.3923 or dawn.small@co-nexus.com.
For more information about the H-GAC Cooperative Purchasing Program or to become a Program
Participant go to www.hgacbuy.org or call 800.926.0234.
Company Contact:
Brian Daily
Co-nexus, Inc.- VP Marketing
713.934.3902 brian.daily@4cxm.com
