Co-nexus, Inc. and UTOPY
Announce Product Alliance
Houston, Texas, March 21, 2007: -Co-nexus, Inc. and UTOPY today announced a product alliance to
further integrate the companies' flagship products and enhance customer access to important data about
the Customer Experience.
The Co-nexus, Inc. CXM application is utilized by organizations to record agent-customer interactions.
UTOPY Customer Intelligence solutions analyze recorded data allowing unparalleled insight into
customers' current behavior, as well as, the creation of accurate predictive models on what customers and
prospects will do in the future. Through an alliance between these two organizations, customer data,
captured by CXM, can be efficiently mined and analyzed using UTOPY Customer Intelligence solutions.
"Our relationship with UTOPY enables us to introduce our customers to the exciting data mining and
analysis capabilities that UTOPY has to offer," said Brian Daily of Co-nexus. "CXM customers can now
query recorded interactions via pre-defined search criteria and effectively mine and analyze the data to
better understand customer behavior and trends. At Co-nexus we encourage our customers to work with
the best provider of audio mining and speech analytics offerings. We feel that UTOPY is such a provider
and we are thrilled to be aligned with them."
"The relationship between UTOPY and Co-nexus is all about enhancing the value of what we both
provide to our customers," said Ted Lubowsky, UTOPY executive vice-president of sales, marketing and
client solutions. "Co-nexus customers have already invested in recording valuable interactions with their
customers - it only makes sense to take those recordings to the next level by extracting key business
intelligence from these conversations. UTOPY Customer Intelligence through Speech Analytics is the
perfect complement to the Co-nexus recording solution."
About Co-nexus
Co-nexus Inc., headquartered in Houston, Texas is a leading global provider of recording and quality
monitoring solutions. The CXM software suite includes phone recording, recording of PC activity, agent
performance evaluation software, agent coaching software and customer satisfaction surveys. Hundreds of industry-leading companies across the United States utilize CXM for quality monitoring and to improve
customer service levels.
About UTOPY
UTOPY provides industry-leading Customer Intelligence solution that gathers, analyze report and deliver
the voice of the customer to enterprise decision-makers, including sales, operations, and marketing
professionals. With UTOPY solutions, direct customer feedback is analyzed to strategically improve the
customer experience, uncover new markets and revenue opportunities, understand and address
competitive threats, and identify and address areas for process, and business performance improvement.
UTOPY customers include leaders in the financial services, insurance, healthcare, telecommunications,
outsourcing and retail industries. Headquartered in San Francisco, CA, the UTOPY team has extensive
experience in business intelligence, operations and process improvement, as well as, speech analytics.
For more information, visit http://www.utopy.com or call 866.44.UTOPY (866.448.8679.).
Company Contact:
Brian Daily
Co-nexus, Inc.- VP Marketing
713.934.3902 brian.daily@4cxm.com
