Co-nexus, Inc. Announces Dealership Agreement
With CCC Technologies, Inc.
Houston, TX, August 21, 2008: -Co-nexus, Inc. announces that CCC Technologies, Inc. has become an
authorized distributor of the Co-nexus product line of recording and quality monitoring solutions. Under
the terms of the dealership agreement CCC will be promoting and implementing the entire line of CXM
modules to its customers and prospects across the US.
The Co-nexus’ CXM Recording and Quality Monitoring application is utilized by organizations to
automatically record agent-customer interactions. Call recording has become an important component of
many businesses technology infrastructure to verify compliance with government regulations and industry
requirements. Additionally, many businesses utilize recording technologies for quality monitoring and to
improve customer satisfaction and retention. The Co-nexus CXM application includes advanced software
for agent performance evaluation, agent coaching and customer satisfaction surveys.
“Our relationship with CCC Technologies is a tremendous boost to our distribution efforts,” said Brian
Daily, Co-nexus VP of Marketing. “CCC Technologies has a proven track record of delivering quality
and innovative technology solutions over the past 24 years. Further, their commitment to excellent
customer service and nationwide distribution will create many opportunities to introduce CXM to their
existing base of satisfied customers as well as new opportunities across the US.”
“Adding the Co-nexus CXM application to our portfolio enables our team of technology specialists to
offer our customers a true recording and quality monitoring solution specifically designed for the midsized
contact center,” said Jim Poull, Vice President of Sales and Marketing. “After evaluating the CXM
application we believe it offer all of the features required of or mid-sized customers at an economical
price point.”
About Co-nexus, Inc.
Co-nexus Inc., headquartered in Houston, Texas is a developer of recording and quality monitoring
solutions. The CXM software suite includes phone recording, recording of PC activity, agent
performance evaluation software, agent coaching software, and customer satisfaction surveys. Hundreds
of industry-leading companies across the United States utilize CXM for quality assurance and to improve
customer service levels.
For more information about CXM technology visit www.4cxm.com.
About CCC Technologies, Inc.
CCC Technologies helps businesses nationwide overcome challenges though converged communication
solutions. Our creative responses make CCC one of the fastest-growing companies in the convergence
marketplace.
CCC Technologies was founded in 1984 by a group of telecommunication professionals. Today, CCC is
one of Avaya's largest Business Partners. Emerging as "The Convergence Company", CCC continues to
grow and has proven to be a leader and the “go-to" partner in the convergence marketplace and with IT
Professionals.
As a convergence company with a combined experience history of over 300 years with respect to voice,
data, networking, video, and applications, CCC offers different levels of input and consulting. Our teams
of pre-sales and post-sales engineers, individuals that collectively encompass hundreds of years of design,
implementation and support, there are no applications or business models that our team cannot address.
We welcome the complexities and challenges of unique, industry specific solutions.
