CallMiner and Co-nexus, Inc. Join Forces Integrating Speech Analytics
with Customer Experience Management Tools Agreement Yields Solutions that Meet the
Critical Needs of Small-to-Mid-Size Contact Centers
Houston, TX and Fort Myers, FL, September 23, 2008: -CallMiner Inc., the industry leader
in advanced speech analytics, and Co-nexus, one of the nation’s leading providers of customer
experience management solutions, today announced they had executed a reseller agreement. The
integrated offering will address the specific challenges and opportunities of small-to-mediumsized
contact centers by adding speech analytics to the CXM Recording and Quality Monitoring
solution from Co-nexus, Inc.
"The CallMiner Eureka!® and Co-nexus CXM solutions will provide small-to-mid-sized contact
centers the same powerful customer insights and business intelligence that larger enterprises
enjoy," said Cliff LaCoursiere, CallMiner’s senior vice president of business development and
co-founder. "With speech analytics, companies will be able to uncover critical information about
their customers and with CXM, they will be able to marry that data with a robust solution to help
improve the overall customer experience."
"Eureka speech analytics fills a critical gap in our suite of customer experience solutions,"said
Brian Daily, vice president of sales and marketing for Co-nexus. "By partnering with CallMiner
to add this functionality, we are meeting a significant need in the market place that will allow our
customers to fully address the challenges and opportunities they face."
About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only
speech analytics solution that automatically and accurately mines 100% of recorded
conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner
customers are empowered with real time and actionable business intelligence enabling their
organizations to significantly improve customer service, enhance agent quality, increase sales
and impact marketing effectiveness. For more information, please contact CallMiner at (239)
689-6463 or visit www.callminer.com.
About Co-nexus, Inc.
Co-nexus Inc., headquartered in Houston, Texas, is one of the nation’s leading providers of call
logging and quality monitoring solutions for contact enters. The CXM software suite includes
phone recording, multi media recording, agent performance evaluation and coaching tools and
customer satisfaction surveys. Hundreds of leading companies across the U.S. utilize CXM for
quality assurance and to improve customer service levels. For more information about CXM
technology www.4cxm.com.
