Professional Services::Overview

co-nexus professional services overview

The Co-nexus Professional Services team offers a variety of implementation and support arrangements that can be customized to fit your needs including turn key installations. A summary of our Pro Service offerings is below.

warranty

Co-nexus includes a One Year Warranty on all of its system offerings. Our warranty is comprehensive and covers all Co-nexus provided hardware and software. Extended warranty options are available.

standard installation

Co-nexus Installation Services can provide a turn key installation from Project Management to End User Training. Our Standard installation is offered during our normal business hours which are Monday – Friday, 8AM – 5PM CST. Typically, the Co-nexus installation technician will be onsite for three days. Two days will be spent installing the system and one day for training. Additional onsite time may be required depending on the size of the installation and the optional modules you elect to purchase.

after hours installation

If your organization requires an implementation done outside our normal business hours we can accommodate your request. Co-nexus Installation Services can provide implementation services 24 hours a day, 7 days a week.

technical support

The Co-nexus Technical Support team is available to assist you with any issues that may occur. The Co-nexus Technical Support team is available Monday – Friday, 8AM – 5PM CST. Alternatively, you can elect to upgrade from Standard Support to Enhanced Support and you will receive Technical Support 24 hours a day, 7 days a week.

Contact our Technical Support group by calling 866.400.4CXM (4296).

what customers are saying about co-nexus and cxm

"I just wanted to let you know that Jeff really explained everything to me, he did a great job. I'm very happy with the upgrade and the service that was provided from Co-nexus, from start to finish. Thank you for all your help."

Lisette
Manager, Customer Service
Comprehensive Benefits

"I would like to give a compliment to our Co-nexus engineer Chad, as he has been so helpful and patient during the recent upgrade. Due to some updates, changes in scoring needed to take place on our existing grading form and he has been quick to respond, follow-up and help out as needed with any questions that I have had."

Helen
Quality Assurance Manager
Progressive Medical, Inc.

"Tom,
I would like to thank you for your assistance with the software/hardware upgrade of the CXM server. Also, I would like to thank Mike (CXM Customer Service) for his assistance in answering the multitude of questions that I have had while becoming familiar with the software upgrade. Knowing that you have someone that you can call for assistance helps to alleviate the stress that comes with learning a new software package.
Thanks,"

Danny
Florida Department of Education